This notice covers Marva Roofing’s Office@Hand customer-care text program at (956) 217-9989 and the separate AI-assistant text programs described below. It supplements our general Privacy Policy. These SMS-specific provisions control if older general mobile-messaging language differs.
Office@Hand customer-care texts: (956) 217-9989
Marva Building Enterprises LLC, doing business as Marva Roofing, collects the name, mobile number, service inquiry and any property or project information you choose to provide. When you opt in through our SMS Opt-In form or an optional SMS checkbox on a service request form, we retain the form submission, consent selection, applicable disclosure and submission date and time. When you text us first, the incoming message documents your request for a response about that conversation.
We use this information to respond to your roofing questions, arrange or change requested inspections, discuss requested estimates and project updates, provide customer service, and honor opt-out requests. We do not use permission for customer-care texts to enroll you in marketing texts. Consent is optional and is not a condition of purchasing roofing services.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in information and text message consent will not be sold or shared with third parties or affiliates for their own use. Service providers that support message delivery, storage and customer service may process information only to perform those services for Marva Roofing.
Message frequency varies with your inquiries, appointments and project. Message and data rates may apply. Reply STOP to opt out or HELP for help. You may also contact info@marvaroofing.com or call (956) 217-9989. Read the SMS Terms and customer text consent instructions. Office@Hand section updated November 9, 2026.
Mobile verification texts and consent
Marva Building Enterprises LLC, doing business as Marva Roofing, sends one-time verification codes only after an existing customer explicitly agrees during a call to our automated AI phone assistant at (956) 275-7400. Providing a phone number, calling us, visiting our website, or submitting a service form alone does not authorize a verification text. See our verbal consent script and workflow.
Verification texts are transactional authentication messages, not marketing. We use the saved phone number to deliver the requested code and protect access to the customer’s own job information. The consent question and response are retained in the call transcript, and the verification request is linked to that call. Codes expire after five minutes. Verification texts do not contain job details.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
One text per verification request; frequency depends on your requests. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is optional and is not a condition of purchase. For support, email info@marvaroofing.com or call (956) 217-9989. See our Terms of Service. Mobile messaging section updated November 5, 2026.
Appointment, project and customer-care texts
Our optional non-marketing customer-care program also covers appointment confirmations and changes, roofing project status and next steps, replies to customer questions, and requested verification codes. Enrollment requires separate express permission using the customer text consent script. Verification-only permission does not authorize these ongoing messages. We retain the mobile number, consent disclosure, source, timestamp, evidence reference and message history to provide service and honor opt-outs. Do not send payment details, passwords or sensitive personal information by text.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be sold or shared with third parties for marketing. Providers supporting message delivery and customer service process the information only to perform those services. Message frequency varies; message and data rates may apply. Reply STOP to unsubscribe or HELP for help. Consent is optional and is not a condition of purchase.